Introduction to the PRTB - Video Series

The Challenge

The PRTB – Private Residencies and Tenants Board, required a series of videos to inform its users how the various processes worked to increase engagement, and decrease for-information phone calls.

The Solution

One Productions devised, shot and edited a series of videos which used actors to illustrate the mediation, registration, adjudication, tribunals and other activities carried out by the board.

The Results


The series of videos resulted in a jump in comprehension and engagement for users of the boards services, as well as the aimed-for decrease in inbound for-information enquiries.

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